How much
does shipping and handling cost?
SHIPPING IN CANADA
Free shipping when your order is over $150.00 -
Free shipping is regular mail
SHIPPING TO UNITED STATES
Express Mail $27.50 - Approximately
5 business days to arrive TRACKING number provided
Yes, I know, you are coughing.. that's SO expensive! I'm shocked at this
price too... so please only use this service if you REALLY REALLY need your items quickly.
CUSTOMS: You may incur
custom fees for your package - please note, these fees are not included in your shipping
charges and you are responsible for them when your package arrives (It rarely happens)
SHIPPING OVER SEAS
Please note: Due to the rash of fraudulent orders from Nigeria we no longer ship to this
country.
Regular Mail $9.50 - Shipping times
vary but usually your order will arrive within 14 business days - (times are approximate).
No tracking number provided
CUSTOMS: You may incur
custom fees for your package - please note, these fees are not included in your shipping
charges and you are responsible for them when your package arrives (It rarely happens)
Express Mail: If you really
need it fast? Please contact us. We'll have to get a quote for you and discuss
shipping rates per order.
What currency do I pay in?
All our products are in Canadian Dollars.
Yes we do accept orders from U.S.A and Europe and other countries. If you are
not located in Canada? Your credit card bill will automatically change the currency -
you'll see it on your monthly credit card statement. Please use
this link to see what the currency
rate currently is. (A new window will open where you can input your amounts). Please
be aware, some credit card companies do charge and international fee if you do not reside
in Canada - you are responsible for knowing your credit card regulations and fees.
Quick link: Currency Converter
How do I pay for my order?
While you are shopping, just click on the "Buy Now" button. Once
you have finished shopping click on "View my shopping cart". You can
review your order and then pay with either a Visa or MasterCard. We use Mals for our
credit card processing and you can use PayPal as well. We a verified member of
PayPal - all of your transactions are processed through PayPal's safe and secure site.
You do not need a Pay Pal membership to use this service and they provide safe and
secure on line transactions.
Can I phone my order in?
We are currently searching for a new phone provider for our business. For now,
please send us an email
Do you have a store we can visit?
Sorry folks, we are an online store only. In the future, we may be re-opening our
studio for walk in customers.
Do you offer discounts?
From time to time Wicked Stones offers special
discount coupons that you can apply to your purchase. Please use the following link
to see what special coupons are available to you. Click here for discount coupons.
Do you offer Wholesale?
As of October 2012 we are re-thinking our wholesale business. Our main supplier
where we used to pick our gemstones has gone out of business after many years. We
loved working with them and it was a pleasure to pick the stones in person. Due to
this, we are closing the doors to our wholesale business until our product line has been
changed to reflect this loss. IF you are a previous WHOLESALE CLIENT please
contact us as we may still be able to fill your orders. email
Returns
If your gemstone items has arrived and it's not quite what you were looking for? We
will accept returns within 30 days after the original shipping date. Please take
note of the following tidbits of information before you request a return:
1. We require notification that the item is being returned.
Either by telephone (705) 562-GEMS (4367) or email
2. A copy of the original receipt must be included.
3. All orders must be returned in bubble wrap and packaged properly to ensure their
safe arrival. The item must be returned in the same condition it arrived to you.
4. Special orders are not refundable.
5. You are responsible for return shipping fees.
6. Any Paypal fees you incur are not refundable by Wicked Stones. We are not
responsible for PayPal fee deductions.
7. Wicked Stones is not responsible for returning any customs fees you incur (if you
order outside of Canada).
8. Where is the address I return this to? Our return address is on the package you
received and invoice.
What if I don't see the stone I need on your
site?
If you are in need of something you don't see on our site? Just get in touch
with us either by email or by phone 705 562-GEMS (4367) and let us know what you are looking for.
We may be able to locate just what you are looking for and will work with you -
sending you photos and information on the gems we can locate for you.
What if the necklace that comes with the
gemstone is the wrong colour? Or the wrong size?
When you are ordering, there is an area in your shopping cart that you can
add comments - or you can just send us an email with your
request. After all, we are all different sizes and shapes and sometimes we need
something a little "special".
Is it really hand made?
Yes - every piece of gemstone jewelry on our website has been hand made.
You will receive the item in the photograph. The only things that we do not make
here in our shop are the pewter amulets, sterling silver amulets and the body jewelry (the
parts that go through your body - we created or added the charms you see). And it is
hand made by "us" and not another company that we purchase from.
Do you cut and polish your
own gemstones?
We do quite a bit but not everything. It will tell you right on the product
description. When we don't have the time to polish our own, we hand pick our
gemstones (in person!) at a supply shop. We do our very best to make sure that you
get the best stones we can find.
Can you make custom jewelry?
Yes, we can combine certain types of stones to make something special just
for you. But please understand, we are not silver-smiths and can't design shapes and
add stones. Just click on the CONTACT US on the top of every page if you have an
idea to share.
Hey, do you make up all this
information on your site?
Nope.. we spend a lot of time doing extensive research on each of the stones
we use. We have our own personal library (here in the studio) where we draw a lot of
the information you read here.. We've spent hours and hours going through each and every
one of our books so we can offer you this information.
Disclaimer: All the
metaphysical information provided by Wicked Stones
is not to be considered as medical advice to treat, diagnose, prevent or cure any disease.
Every person is individual and their needs vary - with that said, we can't
guarantee the effectiveness of the gemstones sold, or the effectiveness of any of the
metaphysical information. Gemstones may help promote healing but should be used in
addition to medical care and not as a substitute if you are under the care of a
physician. On a personal note though? Our gemstone friends and clients have
come back to us over the years to let us know how particular stones have helped them -
every experience is individual and wonderful to hear about. (And yes, I do use them
as well.)
Can I use your images or
text?
Um, sorry, but no. All images and text are property of Wicked Stones.
If you are one of our wholesale customers? We'll work with you to provide images if you
need them. We do not allow direct copies of our pages - we like our standings at
Google.
What is your Privacy Policy
- Will you SPAM me?
We're pretty frustrated with the amount of SPAM we get in our own in-boxes. So we
won't do that to you. The only thing we'll ever do is send you occasional
newsletters (if you sign up). Your email address and all information you give us
during a sale, is safe and sound. If you'd like to sign up for our newsletter? Just
send us an email with
"Newsletter Sign Up" in the subject line. (We only send them out a couple
of times a year so you wont get bombed every week).
Do you have a Newsletter?
If you'd like to sign up for our newsletter? Just send us an email with
"Newsletter Sign Up" in the subject line. (We only send them out a couple
of times a year so you wont get bombed every week). You'll find special deals,
information about rock hounding and other tidbits we figure you might find interesting and
add them in. They wont arrive very often as we're usually out picking rocks and
playing with stones.
Are you Earth Friendly?
Yes, we will use recycled boxes if your order is large enough to fit in one.
We believe in re-using shipping material when we can.
If you have any questions that you don't see answered
here? Just send us an email. Who
knows? Maybe your question will end up going in our FAQ.
Hey you are still here? How about some
free gemstone images for your desktop? Free Stone Desktop Wallpaper
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