What currency do I pay in?
All our products are in Canadian Dollars.
Yes we do accept orders from U.S.A and Europe and other countries. If you are
not located in Canada? Your credit card bill will automatically change the currency -
you'll see it on your monthly credit card statement. Please use
this link to see what the currency
rate currently is. (A new window will open where you can input your amounts). Please
be aware, some credit card companies do charge and international fee if you do not reside
in Canada - you are responsible for knowing your credit card regulations and fees.
How do I pay for my order?
While you are shopping, just click on the "Buy Now" button. Once
you have finished shopping click on "View my shopping cart". You can
review your order and then pay with either a Visa or MasterCard. We use Mals for our
credit card processing and you can use PayPal as well. We a verified member of
PayPal - all of your transactions are processed through PayPal's safe and secure site.
You do not need a Pay Pal membership to use this service and they provide safe and
secure on line transactions.
Can I phone my order in?
Sure you can. We welcome you to give us a call and chat with us if you have any
questions about your order or special requests.
Phone number: 705 562-GEMS (4367)
Business hours are from 10am to 2pm Monday to Friday.
Please leave a message after hours - someone will return your call
How much does shipping and
handling cost?
We ship to Canada, United States and Overseas.
Note: Weekends in Canada are not considered business days (so they
don't count).
SHIPPING IN CANADA
Free shipping when your order is over $150.00 -
Free shipping is regular mail
SHIPPING TO UNITED STATES
Regular Mail $5.00 - Approximately
14 business days to arrive - No tracking number provided
Please note: Packages going to United States via regular mail
must clear through customs before delivery (we are located in Canada). This can
often cause further delays during peak shipping months. Wicked Stones cannot
guarantee that your items will arrive in "exactly" 14 business days (times are
approximate). If you need your items quickly? Please consider using Express Mail.
Express Mail $16.00 - Approximately
5 business days to arrive TRACKING number provided
Please use this service if you need your items quickly.
SHIPPING OVER SEAS
Please note: Due to the rash of fraudulent orders from Nigeria we no longer ship to this
country.
Regular Mail $7.00 - Shipping times
vary but usually your order will arrive within 14 business days - (times are approximate).
No tracking number provided
Express Mail: If you really
need it fast? Please contact us. We'll have to get a quote for you and discuss
shipping rates per order.
When do my items get shipped:
We live about a half an hour away (via highway) to the post office - we get out to do the
post about 2 to 3 times a week
Do you have a store we can visit?
Sorry folks, we are an online store only. In the future, we may be re-opening our
studio for walk in customers.
Do you offer discounts?
From time to time Wicked Stones offers special
discount coupons that you can apply to your purchase. Please use the following link
to see what special coupons are available to you. Click here for discount coupons.
Do you offer Wholesale?
Sure do.. why not check out this link?
This part of Wicked Stones is for re-sale ONLY.
Returns
If your gemstone items has arrived and it's not quite what you were looking for? We
will accept returns within 30 days after the original shipping date. Please take
note of the following tidbits of information before you request a return:
1. We require notification that the item is being returned.
Either by telephone (705) 562-GEMS (4367) or email
2. A copy of the original receipt must be included.
3. All orders must be returned in bubble wrap and packaged properly to ensure their
safe arrival. The item must be returned in the same condition it arrived to you.
4. Special orders are not refundable.
5. You are responsible for return shipping fees.
6. Any Paypal fees you incur are not refundable by Wicked Stones. We are not
responsible for PayPal fee deductions.
7. Wicked Stones is not responsible for returning any customs fees you incur (if you
order outside of Canada).
8. Where is the address I return this to? Our return address is on the package you
received and invoice.
What if I don't see the stone I need on your
site?
If you are in need of something you don't see on our site? Just get in touch
with us either by email or by phone 705 562-GEMS (4367) and let us know what you are looking for.
We may be able to locate just what you are looking for and will work with you -
sending you photos and information on the gems we can locate for you.
What if the necklace that comes with the
gemstone is the wrong colour? Or the wrong size?
When you are ordering, there is an area in your shopping cart that you can
add comments - or you can just send us an email with your
request. After all, we are all different sizes and shapes and sometimes we need
something a little "special".
Is it really hand made?
Yes - every piece of gemstone jewelry on our website has been hand made.
You will receive the item in the photograph. The only things that we do not make
here in our shop are the pewter amulets, sterling silver amulets and the body jewelry (the
parts that go through your body - we created or added the charms you see). And it is
hand made by "us" and not another company that we purchase from.
Do you cut and polish your
own gemstones?
Not all the time....If it's a stone that we've run through our own polishers?
It will tell you right on the product description. When we don't have the time to
polish our own, we hand pick our gemstones (in person!) at a supply shop. We do our
very best to make sure that you get the best stones we can find.
Can you make custom jewelry?
Yes, we can combine certain types of stones to make something special just
for you. But please understand, we are not silver-smiths and can't design shapes and
add stones - I get a lot of requests for some interesting items that really do require
someone who can work with hot metal and shape it into particular shapes (like making hand
made dragons and so on). We can combine gems for bracelets, amulets and more! So
don't be scared to ask. Click here for more details
on custom jewelry options.
Hey, do you make up all this
information on your site?
Nope.. we spend a lot of time doing extensive research on each of the stones
we use. We have our own personal library (here in the studio) where we draw a lot of
the information you read here.. We've spent hours and hours going through each and every
one of our books so we can offer you this information.
Disclaimer: All the
metaphysical information provided by Wicked Stones
is not to be considered as medical advice to treat, diagnose, prevent or cure any disease.
Every person is individual and their needs vary - with that said, we can't
guarantee the effectiveness of the gemstones sold, or the effectiveness of any of the
metaphysical information. Gemstones may help promote healing but should be used in
addition to medical care and not as a substitute if you are under the care of a
physician. On a personal note though? Our gemstone friends and clients have
come back to us over the years to let us know how particular stones have helped them -
every experience is individual and wonderful to hear about. (And yes, I do use them
as well.)
Can I use your images or
text?
Um, sorry, but no. All images and text are property of Wicked Stones.
If you are one of our wholesale customers? We'll work with you to provide images if you
need them. We do not allow direct copies of our pages - we like our standings at
Google.
What is your Privacy Policy
- Will you SPAM me?
We're pretty frustrated with the amount of SPAM we get in our own in-boxes. So we
won't do that to you. The only thing we'll ever do is send you occasional
newsletters (if you sign up). Your email address and all information you give us
during a sale, is safe and sound. If you'd like to sign up for our newsletter? Just
send us an email with
"Newsletter Sign Up" in the subject line. (We only send them out a couple
of times a year so you wont get bombed every week).
Do you have a Newsletter?
If you'd like to sign up for our newsletter? Just send us an email with "Newsletter
Sign Up" in the subject line. (We only send them out a couple of times a year
so you wont get bombed every week). You'll find special deals, information about
rock hounding and other tidbits we figure you might find interesting and add them in.
They wont arrive very often as we're usually out picking rocks and playing with
stones.
Are you Earth Friendly?
Yes, we will use recycled boxes if your order is large enough to fit in one.
We believe in re-using shipping material when we can. So don't be alarmed if there
is Ricearoni or Mac and Cheese on the side of your box. Mother Earth needs all the
recycling help she can get.
If you have any questions that you don't see answered
here? Just send us an email. Who
knows? Maybe your question will end up going in our FAQ. |
