What currency do I pay in?
All our products are in Canadian Dollars.  Yes we do accept orders from U.S.A and Europe and other countries.  If you are not located in Canada? Your credit card bill will automatically change the currency - you'll see it on your monthly credit card statement.  Please use this link to see what the currency rate currently is. (A new window will open where you can input your amounts).  Please be aware, some credit card companies do charge and international fee if you do not reside in Canada  - you are responsible for knowing your credit card regulations and fees.

How do I pay for my order?
While you are shopping, just click on the "Buy Now" button.  Once you have finished shopping click on "View my shopping cart".  You can review your order and then pay with either a Visa or MasterCard.  We use Mals for our credit card processing and you can use PayPal as well.  We a verified member of PayPal - all of your transactions are processed through PayPal's safe and secure site.   You do not need a Pay Pal membership to use this service and they provide safe and secure on line transactions.

Can I phone or fax my order in?
Sure you can.  We welcome you to give us a call and chat with us if you have any questions about your order or special requests. 

Phone number:  705 562-GEMS (4367)
Business hours are from 9am to 4pm Monday to Friday.
Please leave a message after hours - someone will return your call

Fax number:
705 522-6657

Do you accept Money Orders
Money orders (from Canada) and International money orders from US customers are welcome but we ask you inform us of your order as many of our pieces are "one-of-a-kind" and may be sold before your order arrives (without notifying us).  Just jot down (with your money order) the information about the product you are buying.

How much does shipping and handling cost?
We ship to Canada and the United States using the following rate table.   We will also ship overseas but we ask that prior to ordering you get in contact with us and we'll discuss shipping fees. Note: Weekends in Canada are not considered business days (so they don't count).

If you are overseas? Please contact us before placing your order. 

SHIPPING IN CANADA

• Regular Mail $5.00 - Approximately 5 to 7 business days to arrive - No tracking number provided

• Express Mail $12.50  - Approximately 2 to 3 business days to arrive TRACKING number provided

SHIPPING TO UNITED STATES

• Regular Mail $5.00 - Approximately 14 business days to arrive - No tracking number provided
  Please note:  Packages going to United States via regular mail must clear through customs before delivery (we are located in Canada).  This can often cause further delays during peak shipping months.  Wicked Stones cannot guarantee that your items will arrive in "exactly" 14 business days (times are approximate).  If you need your items quickly? Please consider using Express Mail.

• Express Mail $14.50 - Approximately 5 business days to arrive TRACKING number provided
  Please use this service if you need your items quickly.

When do my items get shipped:
We live about a half an hour away (via highway) to the post office - we get out to do the post about 2 to 3 times a week

Do you have a store we can visit?
Sorry folks, we are an online store only.  In the future, we may be re-opening our studio for walk in customers.  Currently we're getting ready to move into our new home and possibly we'll be creating a public studio-workshop area for our super customers.   Stay tuned!

Do you offer discounts?
From time to time Wicked Stones offers special discount coupons that you can apply to your purchase.  Please use the following link to see what special coupons are available to you. Click here for discount coupons.

Returns
If your gemstone items has arrived and it's not quite what you were looking for?  We will accept returns within 30 days after the original shipping date.  Please take note of the following tidbits of information before you request a return:

1.  We require notification that the item is being returned.   Either by telephone (705) 562-GEMS (4367) or email
2.  A copy of the original receipt must be included.
3.  All orders must be returned in bubble wrap and packaged properly to ensure their safe arrival. The item must be returned in the same condition it arrived to you.
4.  Special orders are not refundable.
5.  You are responsible for return shipping fees.
6.  Any Paypal fees you incur are not refundable by Wicked Stones.  We are not responsible for PayPal fee deductions.
7.  Wicked Stones is not responsible for returning any customs fees you incur (if you order outside of Canada).

Our return mailing address is
Wicked Stones
RR3 Site 10 Box 37
Dill Lake Road
Sudbury Ontario
Canada - P3E 4N1

What if I don't see the stone I need on your site?
If you are in need of something you don't see on our site? Just get in touch with us either by email or by phone 705 562-GEMS (4367) and let us know what you are looking for.   We may be able to locate just what you are looking for and will work with you - sending you photos and information on the gems we can locate for you.

What if the necklace that comes with the gemstone is the wrong colour? Or the wrong size?
When you are ordering, there is an area in your shopping cart that you can add comments - or you can just send us an email with your request.  After all, we are all different sizes and shapes and sometimes we need something a little "special".

Can you make custom jewelry?
Yes, we can combine certain types of stones to make something special just for you.  But please understand, we are not silver-smiths and can't design shapes and add stones - I get a lot of requests for some interesting items that really do require someone who can work with hot metal and shape it into particular shapes (like making hand made dragons and so on).  We can combine gems for bracelets, amulets and more! So don't be scared to ask.

Hey, do you make up all this information on your site?
Nope.. we spend a lot of time doing extensive research on each of the stones we use.  We have our own personal library (here in the studio) where we draw a lot of the information you read here.. We've spent hours and hours going through each and every one of our books so we can offer you this information.

Can I use your images or text?
Um, sorry, but no.  All images and text are property of Wicked Stones. If you are one of our wholesale customers? We'll work with you to provide images if you need them.  We do not allow direct copies of our pages - we like our standings at Google.

Can I buy wholesale from you?
Yes you can.  As long as you are a business - online or not - we do offer this service.  Please click here for more information.  If you are located in Ontario? We require you to provide us with your PST exempt number.  Just bear in mind, we don't sell gemstones.

Are you Earth Friendly?
Yes, we will use recycled boxes if your order is large enough to fit in one.   We believe in re-using shipping material when we can. So don't be alarmed if there is Ricearoni or Mac and Cheese on the side of your box.  Mother Earth needs all the recycling help she can get.

Who's this guy? You'll find this guy on all our mailing labels and packaging.  In 2006 I was involved with the Sudbury Theater Center "Paddle for the Arts" fundraising event.  Artists in the Sudbury area were asked to create pieces of art on wooden paddles to help raise funding for the theatre center. This Greenman was my donation (in real life he's actually quite large - the size of the blade of a standard paddle).  We took a lot of photos of our Greenman before he was put up for auction and moved to a new home.  He's since become our business logo and you'll find him on our t-shirts, labels, website and more. Who knows? Maybe in the future you'll see our Greenman T-shirts and gear up for sale on our site.

If you have any questions that you don't see answered here? Just send us an email.  Who knows? Maybe your question will end up going in our FAQ.